Terms of Service

Last Updated: November 15, 2025

1. Introduction

Welcome to VelvetAir. These Terms of Service ("Terms") govern your use of our website, products, and services. By accessing our website at https://www.velvetair.com or purchasing our products, you agree to be bound by these Terms and our Privacy Policy. If you disagree with any part of these terms, you may not access our website or use our services.

2. Definitions

Throughout these Terms, we may use certain terms that have specific meanings:

  • "Website" refers to VelvetAir, accessible at https://www.velvetair.com
  • "Service" refers to the website, the products, and any other services offered by VelvetAir.
  • "You" refers to the individual accessing or using the Service, or the company or organization on behalf of which that individual is accessing or using the Service.
  • "Content" refers to any text, images, videos, or other material that appears on our website.

3. Products and Services

VelvetAir offers premium haircare products. All product descriptions, including price, availability, and specifications, are subject to change without notice. We reserve the right to discontinue any product at any time.

We make every effort to display as accurately as possible the colors and images of our products. We cannot guarantee that your computer monitor's display of any color will be accurate.

4. Ordering and Payment

When you place an order through our website, you are making an offer to purchase the products you have selected. We reserve the right to refuse or cancel your order for any reason, including but not limited to product availability, errors in product or pricing information, or problems identified by our fraud prevention team.

Payment for all orders must be made by credit card, PayPal, or other methods specified at checkout. By providing your payment information, you represent and warrant that you have the legal right to use the payment method you provide.

5. Shipping and Returns

We ship to the locations identified on our website. Delivery times are estimates and not guaranteed. Risk of loss and title for items purchased pass to you upon delivery of the items to the carrier.

Our return policy allows returns within 30 days of delivery for a full refund of the purchase price, excluding shipping costs. Products must be returned in their original condition with at least 75% of the product remaining. We reserve the right to refuse returns that do not meet these criteria.

6. Intellectual Property

All content on our website, including but not limited to text, graphics, logos, images, and software, is the property of VelvetAir or its content suppliers and is protected by international copyright laws. The compilation of all content on this site is the exclusive property of VelvetAir and is protected by international copyright laws.

Our trademarks and trade dress may not be used in connection with any product or service that is not VelvetAir's, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits VelvetAir.

7. User Content

If you submit reviews, comments, or other content to our website, you grant VelvetAir a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media.

You represent and warrant that you own or control all rights to the content you post, that the content is accurate, and that use of the content does not violate these Terms and will not cause injury to any person or entity.

8. Prohibited Uses

You agree not to use our Service:

  • In any way that violates any applicable law or regulation.
  • To transmit, or procure the sending of, any advertising or promotional material, including any "junk mail," "chain letter," "spam," or similar solicitation.
  • To impersonate or attempt to impersonate VelvetAir, a VelvetAir employee, another user, or any other person or entity.
  • To engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the Service, or which may harm VelvetAir or users of the Service.

9. Disclaimer of Warranties

THE SERVICE AND ALL PRODUCTS ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. VELVETAIR DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

VELVETAIR DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE SERVICE OR THE SERVER THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

10. Limitation of Liability

IN NO EVENT WILL VELVETAIR, ITS AFFILIATES, OR THEIR LICENSORS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS, OR DIRECTORS BE LIABLE FOR DAMAGES OF ANY KIND, UNDER ANY LEGAL THEORY, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SERVICE, INCLUDING ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES.

11. Indemnification

You agree to defend, indemnify, and hold harmless VelvetAir, its affiliates, licensors, and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms or your use of the Service.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Commonwealth of Australia, without regard to its conflict of law provisions.

Any legal suit, action, or proceeding arising out of, or related to, these Terms or the Service shall be instituted exclusively in the federal courts of Australia or the courts of the State of Australian Capital Territory.

13. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Service after any revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you are no longer authorized to use the Service.

14. Contact Us

If you have any questions about these Terms, please contact us at:

VelvetAir
168 George St, Surry Hills
Canberra ACT 5935
Australia
Phone: +61 460 886 053
Email: [email protected]