Privacy Policy
Last Updated: October 15, 2025
Introduction
At VelvetAir ("we," "our," or "us"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with our brand.
Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access our website or use our services.
Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Register for an account
- Place an order for products
- Subscribe to our newsletter
- Participate in promotions or surveys
- Contact our customer service team
- Submit reviews or testimonials
This information may include:
- Name, email address, postal address, and phone number
- Payment information (credit card details, billing address)
- Purchase history and preferences
- Account login credentials
- Communications with our customer service team
Automatically Collected Information
When you visit our website, we may automatically collect certain information about your device and usage patterns, including:
- IP address and device identifiers
- Browser type and version
- Operating system
- Pages visited and time spent on those pages
- Referral sources and clickstream data
- Location information
We collect this information using cookies, web beacons, and similar tracking technologies. For more information about our use of these technologies, please see our Cookie Policy.
How We Use Your Information
We may use the information we collect for various purposes, including to:
- Process and fulfill your orders
- Create and manage your account
- Provide customer service and support
- Send transactional emails (order confirmations, shipping notifications)
- Send marketing communications (if you have opted in)
- Improve our products, services, and website
- Personalize your shopping experience
- Conduct research and analytics
- Detect and prevent fraudulent activities
- Comply with legal obligations
Information Sharing and Disclosure
We may share your information with the following categories of third parties:
Service Providers
We may share your information with service providers who perform services on our behalf, such as payment processing, order fulfillment, shipping, customer service, email delivery, and analytics. These providers are contractually obligated to use your information only for the purposes of providing services to us.
Marketing Partners
With your consent, we may share your information with marketing partners who offer products or services that we believe may be of interest to you.
Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests from public authorities (e.g., court orders, subpoenas, or government requests).
Business Transfers
If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.
With Your Consent
We may share your information with other third parties with your explicit consent.
Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information, including:
Access and Portability
You may request a copy of the personal information we hold about you and, in certain cases, request that we transfer this information to another service provider.
Correction
You may request that we correct inaccurate or incomplete information about you.
Deletion
You may request that we delete your personal information in certain circumstances, such as when the information is no longer necessary for the purposes for which it was collected.
Restriction
You may request that we restrict the processing of your personal information in certain circumstances, such as when you contest the accuracy of the information.
Objection
You may object to the processing of your personal information in certain circumstances, such as when we process your information for direct marketing purposes.
Withdrawal of Consent
Where we process your information based on your consent, you have the right to withdraw your consent at any time.
To exercise any of these rights, please contact us at [email protected]. We will respond to your request within the timeframe required by applicable law.
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security of your information.
International Data Transfers
Your information may be transferred to and processed in countries other than the country in which you reside. These countries may have data protection laws that differ from the laws of your country. When we transfer your information to other countries, we take appropriate safeguards to ensure that your information remains protected in accordance with this Privacy Policy and applicable law.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which we collected it, including to satisfy legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the information, the potential risk of harm from unauthorized use or disclosure, and the applicable legal requirements.
Children's Privacy
Our website and services are not directed to individuals under the age of 16, and we do not knowingly collect personal information from children. If we learn that we have collected personal information from a child, we will take steps to delete such information as soon as possible. If you believe that a child has provided us with personal information, please contact us at [email protected].
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated Privacy Policy on our website with a new effective date. We encourage you to review this Privacy Policy periodically to stay informed about our information practices.
Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
VelvetAir
168 George St, Surry Hills
Canberra ACT 5935
Phone: +61 460 886 053
Email: [email protected]