VelvetAir

For optimal results, we recommend using the Intensive Repair Mask 1-2 times per week for damaged hair, or once every 10-14 days for maintenance. Those with severely damaged hair may benefit from more frequent use initially. Apply to clean, towel-dried hair, focusing on mid-lengths to ends, and leave for 15-20 minutes before rinsing thoroughly. For an intensive treatment, apply before bed and rinse in the morning.

Yes! VelvetAir products are formulated to work beautifully across all hair types, textures, and conditions. Our comprehensive collection includes specific formulations that address various hair concerns—from fine, limp hair to thick, coarse textures, as well as color-treated, chemically processed, or naturally curly hair. Each product includes detailed recommendations for which hair types will benefit most. If you're unsure which products are best for your specific hair needs, please contact our customer care team for personalized recommendations.

VelvetAir stands apart through our unique combination of cutting-edge hair science and natural ingredients. Our proprietary complexes—like the NutriLock Technology™ and VitaBoost Complex™—are the result of years of research and development in collaboration with leading trichologists. We focus not just on temporary styling benefits but on improving hair health with each use. Additionally, our commitment to clean formulations means we exclude harmful ingredients found in many luxury brands. Finally, our products undergo extensive testing both in labs and with professional stylists to ensure exceptional performance across all hair types.

Yes, we ship to over 25 countries worldwide! International orders typically arrive within 7-14 business days, depending on the destination and customs processing. All international shipments include tracking. Please note that any import duties or taxes are the responsibility of the recipient. For a complete list of countries we ship to and estimated delivery times, please visit our shipping information page. We're continuously expanding our international shipping network to bring VelvetAir to hair enthusiasts around the globe.

VelvetAir is proudly 100% cruelty-free—we never test on animals and only work with suppliers who maintain the same ethical standards. Most of our products are vegan, with the exception of our Intensive Repair Mask and Keratin Restore Collection, which contain ethically sourced keratin. These non-vegan ingredients are clearly labeled on our product pages. We're committed to transparency in our ingredient sourcing and are continuously researching plant-based alternatives that can deliver the same exceptional results, with the goal of transitioning to a fully vegan line in the future.

We stand behind the quality of our products with a 30-day satisfaction guarantee. If you're not completely satisfied with your purchase, you may return unused or gently used products within 30 days of delivery for a full refund of the purchase price (excluding shipping costs). For hygiene reasons, products must be returned with at least 75% of the product remaining. To initiate a return, please contact our customer care team with your order number and reason for return. We'll provide a prepaid return shipping label and process your refund within 5-7 business days of receiving the returned items.